NMB
Hemorrhaging is not fun. Unfortunately, this was my big lesson over spring break. Amazing what a very small lesion in a highly vascular region can do, especially if you have been taking a baby aspirin daily — supposedly for your health.
At least I had the opportunity to further study NMB, shorthand for the “Not Me Barrier” which I propose is a primary plague in medical care today. Not all — but too many — doctors draw an impenetrable line between the ill and those caring for them. The ill are “not me” and so a wall forms. The unwell are treated markedly differently than the well.
I had wrongly thought NMB was a side effect of the oncology ward. I see NMB in the painful lack of eye contact in the oncology waiting room and clinic. NMB exudes from the floor’s muted voices and shortage of small talk. Previously I had blamed the unique fear cancer evokes as the etiology for NMB.
However, NMB is alive and well in the ER and on the floor, too. I received excellent care which is of course what matters most. I am well enough to worry about details, thanks to that care. However, I note that no doctor addressed me as an individual. I was a hematocrit or hemoglobin or blood pressure. No physician acknowledged that it was too gorgeous of a spring day to be stuck in the ER. No one noted the tedium as I lay hours on end awaiting serial hematocrits. No one discussed my presumedly NPO status. I didn’t mind. Nurses and techs were plenty chatty, and of course good conversation is not the goal.
However, I wondered about the physicians’ interaction style — why did it exist and what was its impact? As I lay there and contemplated and overheard residents giving the classical medical presentations of patients in nearby beds, I began to appreciate a contributing factor in NMB — entrenched tradition. Those in my field, psychiatry, used to similarly feed high barriers with tradition. The grand Freudian tradition meant purposefully little affect or intimacy was shared by psychiatrists. However, over time research evidenced that warmth, empathy and carefully sharing a little of ourselves generally results in better outcomes. Subsequently, the field has thawed.
I wonder if medicine has moved more tepidly in this direction due to the unique pain of caring for the mortally ill? Certainly, the traditional patient presentations pointedly omit any inkling of a person’s humanity. This probably once held a necessary purpose. A doc in a small town might require more of a protective barrier, as he sees those he knows so well fall ill or die. I doubt if this remains ideal as often now patients are less well known. Distance is inevitable in many current medical systems. We have short appointments. Call systems don’t allow patients to reach their own doctors in emergencies. And, with frequent job and health insurance changes, patients change providers often.
And, I suggest that the traditions of medical communication can further increase distance in the doctor patient relationship, a distance that has grown too great. Medical presentations rarely include a word referencing a patient’s individual personhood.
What would it be like if we changed this? If, instead of “a 43 year old with breast cancer 4 years post chemo on baby aspirin with new onset hemorrhaging,” we presented “a 43 year old child psychiatrist and mother of three breast cancer survivor on aspirin who is hemorrhaging while reading “Hunger Games”? I had mentioned this information as I met the residents.
What would happen if we simply required routine inclusion of one humanizing word or phrase in medical presentations and paperwork? One detail? How would that change the subsequent interactions and treatment course? I hypothesize that the attending would then enter the room with more warmth and more interest in a routine case. And, don’t we do a better job when interested? Don’t more mistakes occur when bored?
I received excellent care despite these ruminations. I am perfectly healthy again. However, I wonder if anyone noticed that I was sent home with a last recorded blood pressure of 93/54 from hours prior and was still losing blood? I felt vastly better and was begging to go home, so I did not disagree. However, if a physician had been a trifle more aware of me as a person, I wonder if one last blood pressure would have been checked?
Interestingly, only one almost doctor that I met lacked NMB. A future family practice fourth year medical student went about her tasks expertly, not differently than the physicians. She took no more time. However, before leaving the room she paused and offered, “I’m sorry this happened to you.” Such a simple sentence made all the difference.
I hope she holds on to that. I am betting on her. Of course, so many wonderful doctors like her – including many of my friends and colleagues — indeed do continue to treat patients not only medically superbly but also as people. However, I worry that the traditions of medicine work against my medical student. If she hears enough cold, objectified presentations or reads enough dehumanizing paperwork, will the patients become less three dimensional in her mind? It is time to modernize this tradition.


